Day 1

Monday, 15^th September 2008

8.30 Registration & coffee

9.00 Opening address from the chair

Stefan Illmer, Director, Head of Client Reporting, Credit Suisse (Switzerland)

9.20 Action points

·    Introductions around the table

·    What are your main challenges to effective client reporting and servicing?

Keynote address

9.30 The impact of volatile markets on clients and client reporting

·    The role of Client Reporting in the client service model

·    Understanding clients' needs

·    Exceeding clients' expectations during challenging times

Jason Jesner, Vice President, Director of Global Client Reporting, AllianceBernstein

10.00 A pension fund’s perspective on how to convert a prospect into a client

·    One shot, make it good: really knowing your audience and a lot more

·    Knowing what to down play, fore play and play up

·    Following up, it's never over 'til it’s over

Paul Doane, Chief Executive Officer and Chief Investment Officer,

Arkansas Teacher Retirement System

10.30 Transitioning clients: how to successfully bring a client onboard

·    Client services’ role in bringing a client onboard: post finals win...now what?

·    The importance and challenge of including reporting and client services commitments in the contractual negotiations

·    Facilitating custody, funding and inception date

·    Managing expectations and developing a mutual understanding of the reporting commitment, client reviews, and performance measurement versus appropriate benchmark 

Eric Crabtree, Chief Client Services Officer, Causeway Capital

11.00 Morning coffee

11.30 Balancing automation with the flexibility of customization

·    Speed of reporting versus data quality: does there have to be a sacrifice?

·    What needs to be automated? What cannot be automated?

·    Meeting the expanded requirement for internal knowledge transfer and training

·    Matching scalability with future growth

Panellists:
Tricia Karr, Director, Head of Global Client Services, Ivy Asset Management Corporation

Tom Secaur, Managing Director, Citisoft Inc

James Cass, Vice President and Managing Director, Investment Manager Services, SEIC

12.15 Roundtable discussions

1.00 Networking lunch

2.00 Exploring the dynamics and dependencies in the relationship between asset managers and custodians

·    The challenge of serving a common client: who is really working for the client?

·    Challenging the current reconciliation model

·    Data accuracy and quality

·    Timeliness of reports

Moderator:

Jacqueline Alvarez, Director, Research, Cutter Associates Inc.

Panellists:

Victoria Willard, CFA, Managing Director, Investment Administration & Operations, State Retirement Agency of Maryland

Patrick Moore, MWAM Partner and Director of Client Services, Metropolitan West Asset Management

Nancy Johnson, Managing Director, Head of Institutional Client Service, UBS Asset Management (Americas) Inc.

Russel Stamey, Vice President, Global Custody Operations, Northern Trust

2.45 The future of the client reporting department’s organizational structure

·    Challenges of existing organizational setups

·    Requirements to master the challenges

·    Outlining the future organizational setup of client reporting

Stefan Illmer, Director, Head of Client Reporting, Credit Suisse (Switzerland)

3.15 Afternoon tea

3.45 Roundtable discussion

International client servicing and reporting

• Understanding regional differences in client requirements

• Managing client reporting across time zones and communications barriers

• Multi-lingual reporting

4.15 Data: the basis of client reporting

·    Data reporting is the symptom, not the problem

·    Data quality, consistency and usability across the organization

Jacqueline Alvarez, Director, Research, Cutter Associates Inc.

4.45 Accessibility to investment data: enabling clients direct access

·    Maximizing availability of current data

·    Built in report flexibility/navigation

·    Understanding the intended uses of investment data by the client

·    Key elements of a client reporting web-site

Glenn Heiser, Chief Operating Officer, Conning Asset Management

John R. Calcagni, Jr., Director, Head of Investment Accounting and Reporting Operations, Conning Asset Management

5.15 Chair’s closing remarks and end of day 1

Day 2

Tuesday, 16^th September 2008

8.30 Registration and coffee

9.00 Opening address from the chair and summary of the day

Stefan Illmer, Director, Head of Client Reporting, Credit Suisse (Switzerland)

9.40 Challenges of reporting on complex derivative strategies and structured products

·    Challenges of reporting on derivatives, emerging market securities and fund of funds

·    The parallel increase in portfolio complexity and reporting requirements

·    Mixed asset class reporting: blending fixed income with public and private equity

·    Risk management sensitivity

George Shannon, Manager of Client Reporting, Prudential Investment Management

10.15 Coping with increasing complexity of reports

·    Meeting the growing demand for internal knowledge transfer and training

·    Maintaining high volume of bespoke client reports

·    How do we achieve a better unity between trustees and fund managers?

Moderator:

Denise Valentine, Senior Analyst – Asset Management, AITE Group

Panellists include:
George Shannon, Manager of Client Reporting, Prudential Investment Management

Sean Carroll, Managing Consultant, Kasina

Amy Jo Gottfurcht, Chairman and Chief Executive Officer, Chief Strategy Officer, SSI Investment Management

11.00 Morning coffee

11.30 Mastering the clients' increasing demand for risk attribution in client reports

·    Clients have never expected more: the impact of volatile markets on clients’ focus on risk

·    Mastering the clients’ increasing demand for risk attribution in client reports

Philippe Denis, Deputy Global Head of Investment Performance and Reporting Group, BNP Paribas (France)

12.00 Roundtable discussions

1.00 Networking lunch

2.00 Insourcing versus outsourcing back office operations and the impact each has upon client services

·    Reconciling data from different sources on a single report

·    The front office perspective: what is the client experience?

·    How do you measure the performance of:

- Outsourced functions

   - Off-the-shelf solutions

   - In-house solutions

·    Are bolt-ons sufficient with increased volume?

Panellists:

Darren Measures, Vice President, Executive Director, Sales, WSS Collateral Management, JP Morgan Chase & Co.

Stefan Illmer, Director, Head of Client Reporting, Credit Suisse (Switzerland)

Peter Laurens, Associate Director, FH International Asset Management

2.45 Roundtable discussion

How do you agree core values, data and components required from different parties for reports?

3.30 Afternoon tea

4.00 Case Study: Client communications platform – business case to system selection to implementation

·    Origin: growth through acquisition has led to disparate platforms and overall lack of focus on client communications

·    Challenge: delivering a cohesive global distribution and client service strategy

·    Solution: developing the capability to produce varying client communication types – client reporting, fund fact sheets, pitch books, meeting books – from a single client communications platform

·    Results: successful implementation of the platform across a variety of business units utilizing a cross section of in-house built components and vendor applications

Tom Secaur, Managing Director, Citisoft Inc

4.30 Q & A

4.45 Chair’s closing remarks and end of conference